What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This pet seat cover works fine but isn’t as soft as I’d hoped for my dog. I added blankets and cushions to make it more comfortable for Sammy. Without them, he struggles to settle because the material feels a bit stiff. On the plus side, it fits my car perfectly and keeps the interior clean, so I’d still recommend it overall
I purchased this Kia Sportage seat cover last December for trips with my bulldog, and the quality has been outstanding. It’s thick, durable, and has a premium feel. I would recommend it to anyone seeking a dependable and comfortable travel solution for pets. Although delivery took two weeks, the company kept me informed and even sent a free gift as a thank-you. Customer service was excellent and responsive.
The design is attractive, and the stitching and colors are well-done. However, I wish the zippers were sturdier and could zip both ways. Adding some ventilation for better airflow would be a great improvement. The Velcro straps feel a little small, and a buckle would be faster to use than threading. I got this to protect my doors, but my dogs still manage to scratch the edges.
We recently got this Kia Sportage pet seat cover, and it has completely transformed how I travel with my bulldog. The fabric is tough and waterproof, making cleanup incredibly easy. It fits perfectly in my car and provides excellent seat protection. Its compact and practical design made setup a breeze. Best of all, my dog loves it and stays calm and comfortable during rides. Overall, it’s a stylish and functional product.
I’m thoroughly impressed by this Kia Sportage seat cover. It has exceeded all my expectations. The thick and durable fabric easily handles any mess my pets make. It stays securely in place, even with energetic dogs. Cleanup is effortless—just a quick wipe with a damp cloth, and it looks brand new. Highly recommended for pet owners seeking reliable seat protection!
Fits perfectly and works just as expected. I’d love to see this Kia Sportage dog seat cover available in a gray version
While this dog protector does a great job of keeping my car clean, it isn’t as soft as I hoped for my pet. The material feels a bit stiff, and setting it up, especially the sidewalls, was slightly challenging. A clear instruction manual would be helpful. Despite that, it’s stylish and very durable, making it a solid option for those who prioritize durability over comfort.
I’ve been using this seat cover for a month since adopting my puppy, and it’s been flawless so far. The multi-layered material is incredibly sturdy and fully waterproof, making it perfect for accidents. The rigid sidewalls are a huge bonus, protecting my car doors as my puppy grows. Definitely worth the investment!