What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Gives off a premium vibe . Friends asked if I had the seats reupholstered 😄
Exactly what my older Sportage needed-high-quality, sleek, and comfy seat covers.
Looks amazing and feels even better! 😍
quality is nice, and they stay in place. just wish they came in more color options to better match different trims
got these as a gift for my husband who loves keeping his car spotless. full set. and he loved it! these seat covers don’t slide around and fit snugly, even when we're driving all together with the kids in the back. he also mentioned how comfy the leather feels, even during summer drives. they blend well with the original Kia interior and don’t look weird. plus, no more worrying about wear and tear from transporting tools!!! would recommend these to anyone who treats their Sportage like a second home:)
Had these Kia seat covers for a couple of months now and no signs of wear, even with daily use. They’re holding up well to grocery runs, gym bags, and my dog hopping in and out all week. What I appreciate most is that they don’t interfere with the seat belt function at all. The fit is clearly snug, not generic like most out there. Installation of the full set (front and back seats) took me about 20 minutes, tops.
These back seat covers make my Kia Sportage feel like a brand new car 😍 The material is soft but durable, which is exactly what I was hoping for. Love how they wrap around the seats without leaving gaps. Great for dog owners too as the surface doesn’t attract fur and it's easy to brush off. Had passengers comment on how sleek it looks. Fantastic upgrade without needing a full reupholstery job!
💖Love at first sit