What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Good product, just took a bit longer to arrive than expected.
Drove from Colorado to California last month and these seat covers made the whole trip feel cleaner and more comfortable. No shifting or sliding, even with a cooler and gear packed on the seats. They didn’t get too hot in the sun either, which is a rare win for leather-style covers. Appreciate how the design doesn’t block rear air vents or cupholders. If you road trip often, this is a must-have. ❤️
Very happy with these Kia Telluride seat covers. The craftsmanship shows in every seam, and they fit tightly without bunching up. I frequently drive coworkers to events and everyone asks if it’s factory leather. Also love that they're easy to wipe clean after coffee spills or dirt from shoes. Adds a touch of luxury without breaking the bank. Might order a matching front set soon.
Took a weekend trip with two kids and a dog, and these Kia Telluride seat covers saved the day. Spills, fur, muddy shoes—everything wiped right off without any stains or stress. The material feels durable yet smooth, not sticky like some synthetic ones. Installation was a breeze, didn’t even need help. It actually blends nicely with the factory interior and doesn’t slide around when passengers move. One of the best upgrades for anyone who uses their SUV like a family tank.
Makes cleaning up after road trips so much easier
Decent quality, but expected slightly thicker padding for the price
Finally seat covers that actually fit right
For families, these covers are a total win. Between soccer gear, school bags, fast food, and messes, these back seat covers for Kia Telluride handle it all like pros!My youngest spilled juice the second day and it didn’t even soak in. It still looks new after weeks of rough use.Also appreciated how they didn’t interfere with car seat belts. Adds protection and peace of mind. 100% recommended!