Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
I gifted travel accessory to my sister who often travels with her kids and she was thrilled! She said it made their journeys so much more enjoyable because the children were entertained and everything stayed neat and tidy - definitely a thoughtful gift idea.
this activity made our road trips so much better - no more messy backseat!
This travel tray has been a game changer. My little one can now eat, draw or play games without making a mess in the car – truly an amazing product!
I love how multipurpose this gear is - perfect for eating, drawing or playing games while traveling.
As far as multipurpose entertainment gears go, this is the best I've come across! Whether we're going on short drives around town or cross-country road trips, it's made traveling so much more enjoyable (and tidy)!
The design of this lap tray is amazing, my child can easily use it without any discomfort.
The ergonomic design of this travel accessory really sets it apart from others I've seen. It fits perfectly on my child's lap providing maximum comfort throughout their journey- kudos to whoever designed this!
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No more boring car journeys with this amazing product! The kids are always busy and happy now 😊
If you're looking for an awesome present idea then look no further than this travel tray! I gifted one to my nephew and he absolutely loves using it every time they hit the road.
This tray is a lifesaver for parents who love road trips. Great product!
This product was the perfect gift idea for my friend who often travels with her children. She was thrilled by how much easier their journeys became as the kids were kept busy without any mess.
It's the perfect gear to keep your kid entertained and mess-free during travels.
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The ergonomic design of this lap tray ensures my child can comfortably use it for hours. Plus, it serves multiple purposes - from eating to drawing or playing games. An absolute must-have for road trips!
A must item for all parents out there. Helps to distract my kid
This travel tray has made our car rides so much more enjoyable. My little one can now eat, draw or play games without making a mess in the car – truly an amazing product!
I gifted this travel tray to a friend & they absolutely loved it – such an awesome present idea
This travel tray is a lifesaver! My little one can draw, eat and play without making a mess.
The ergonomic design of this travel accessory really sets it apart from others I've seen. It fits perfectly on my child's lap providing maximum comfort throughout their journey- kudos to whoever designed this!