Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I bought this mostly for the power bank function, but the light is actually great! Really nice warm light, perfect for cozy evenings. I would totally buy this again!
Okay, this lamp is pretty great overall! The light is bright, and the power bank is super useful. BUT, I wish the magnetic mount was a little stronger; it slipped a couple of times on my car. Still, I’d recommend it. 👍
This lamp is seriously so handy. Used it to fix something under my car at night, and the strong light was perfect. Great for camping or just general use.
This lamp is a handy piece of kit. I love the USB charging, and it’s so useful for charging my phone. My only suggestion is that a small carry pouch or something would have been nice to keep it from getting scratched up in my bag. 😊
Love the green color. It fits in with all my camping gear. The different light modes are handy for different moods, and that USB charging is super convenient. Worth every penny.
Shared this lamp with my best mate who’s a keen camper and he absolutely loves it. The fact it can charge his phone during a camping trip is something he was amazed by. Says it’s made his trips much easier and brighter.
Okay, so this little light is a game changer! I used it on my last camping trip, and it was awesome. Hung it inside the tent, and it was perfect for reading. Plus, the fact that it's also a power bank? Genius! Definitely recommend. 👍
Needed something reliable, and this lamp definitely delivers. It charges my phone and gives off a good amount of light. Simple, effective, and does what it says.