What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Quality is strong though the texture is a bit firmer than expected.
Road trippers, this is it! These covers are sturdy enough for long hauls but comfy for naps in the back seat too. Took them through snow, rain, and fast-food stops—no issues cleaning and no slipping. The surface has a matte finish that doesn’t reflect sun, so no blinding glare. Easy to forget they’re not the original upholstery. 🧡
Luxury feel without the dealership price tag 😍
Fits like these Mercedes-Benz seat covers were made by the factory! Installation (full set) took less than 15 minutes and everything aligned exactly right with the seat belts and buckles. The leather feels durable yet soft, which is a huge plus when driving with kids in the back. Our dog usually sheds a ton, but the surface wipes clean without leaving any residue or hair behind. Great for anyone who values a clean and stylish interior
perfect if you drive clients or guests often... these seat covers for Mercedes keep everything tidy and add a stylish touch
Used these seat covers for Mercedes for a weekend camping trip with the back seats folding down over them-super impressed by the durability. No scratches, no shifting, and super easy to brush off dirt and leaves. They make cleaning up after adventures a breeze. Great for outdoorsy types or folks who use their ride for more than city commutes. Plus, they don’t have that artificial smell cheaper ones do.
Makes cleaning up after my kids a lot less stressful. Crumbs, juice, even marker wiped off without effort.
Honestly didn’t expect them to be this good. They look so clean and tailored, and the color matches the rest of my interior beautifully. Super helpful when you have passengers getting in and out frequently—no signs of wear after months of use. Definitely gives peace of mind if you value keeping things looking sharp. Bonus: pet hair doesn’t cling to them 🐾👍