Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Solid buy, good quality
finally, a clean way to store all my random trunk clutter:) fits tightly and doesn’t move, even on bumpy roads. quality feels top-tier and I love the new design. thanks!
A bit pricey, but the tailored fit for Mercedes-Benz makes it worth it. Holds shape and works as described.
Customizable design is so handy!! I can adjust it the way I want and literally have various types of organizer for my needs
pretty useful trunk organizer if you’re someone who hates a messy car! it fits well in the trunk of my c class sedan, although I wish it was bigger . still it holds everything from car tools to shopping bags and my dog's travel gear!! it's also very easy to set up and fold down when not in use. bonus points for being customizable when I need to load bigger items !
Snug fit, smart layout, and looks great!!!!
Impressed with how well this sits in my Mercedes trunk. I use it daily for deliveries and it hasn’t lost shape or balance.
Was looking for a trunk organizer that wouldn’t slide around and this one sticks like glue – even with my spirited driving 😄. It’s surprisingly spacious, yet doesn’t take up the whole trunk. Love that it looks sleek and blends in with the rest of the interior. My wife and I keep reusable bags, a picnic blanket, and emergency supplies inside. Definitely feels made for Mercedes-Benz.