What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Quick to install and doesn't slide around like cheaper ones. The back pocket organizers were a nice surprise!
Good product for everyday use, especially for city driving with passengers hopping in and out. Installation took about 15 minutes, not hard but a bit of a squeeze in tight spots. The back seat covers for Mini Cooper definitely help keep dust and street grime off the fabric. Slightly wish there were color options to match my red interior, but otherwise happy. Washes well, dries fast.
really happy with how tailored these seat covers look. I got brown set. they fit like their built for my Cooper and stay looking sharp after every trip(and I'm driving with kids every day...) thank you!!!!
Absolutely love how this back seat cover looks and feels 💖 It’s soft enough for comfort but tough enough to handle everything my two kids throw at it—literally. Crumbs, crayons, juice boxes, you name it. It fits the Mini Cooper perfectly and doesn’t shift around during drives. Definitely a parenting win
Took a road trip with two dogs in the back, and these Mini Cooper seat covers held up like champs. No slipping, no fur sticking permanently, and they were easy to clean after a sandy beach day. The fit was surprisingly snug for such a compact car. Appreciated the sturdy stitching and waterproof layer—it handled a spilled coffee like nothing happened. This is a lifesaver for pet owners who want to keep the interior looking good.
Couldn’t believe how easy this was to put on! Snaps and Velcro were intuitive and secure. It instantly upgraded the back seat of my Mini Cooper—cleaner look and way more peace of mind with messy passengers. The material feels like it’ll last for years. Excellent buy for anyone who’s tired of deep-cleaning seats every other weekend.
Solid pick though it took a few tries to install correctly. these are my first seat covers though.
We take our Mini Cooper on weekend hikes, and this seat cover has saved us from muddy gear and damp clothes. No smells or stains afterward!