Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
My dog loves these! Now we don’t have to worry no more about our dog getting hurt or messing his little muscles up. Very soft and it grips the carpet perfectly. Great for small or medium animals. I looked for hours for the right stairs and I am very happy with these. So is my dog!
I've been on the hunt for a solution to help my aging pug navigate our house more easily. These foam dog steps have been an absolute blessing! Not only do they provide him with a comfortable way to reach his favorite spots, but their lightweight design makes them easy for to move around the house needed. The anti-slip bottom ensures that he's safe while using them too.
Sleek design meets functionality. A definite must-have for every dog owner out there!
We recently got a new puppy who hasn't quite mastered jumping onto furniture yet so these foam pet stairs have been invaluable! Lightweight enough for me to move between rooms throughout the day but still super steady when in use - just what we needed.
My pooch absolutely adores these foam steps! They're comfortable, sturdy, & easy-to-clean...what else could you want?
The portability of these foam steps is fantastic. I can easily carry it around the house or even when we travel.
Loving the modern look of these pet stairs, goes well with our home decor. Plus they do their job perfectly!
No more lifting my heavy bulldog onto the bed. He now climbs up effortlessly with these stairs that blend seamlessly with our home decor.
These dog steps are ideal for our small breed dogs who struggle to get onto higher surfaces. They're lightweight, portable, and easy to clean which is a dream come true for any pet owner! Plus, they blend seamlessly with our home decor thanks to their modern design.
The anti-slip bottom is perfect - no more worrying about our furry friend slipping or falling!
The multifunctional design is perfect for adjusting against different pieces of furniture.
A must-have for small dogs. Portable and easy to clean too.
I love these steps. I always had to pick my dog up to put him on the bed but not anymore. He runs up the steps. I had to help him a couple of times until he started going up by himself. They are not heavy and I can take them with me to my daughters who lives an hour away. I would buy them again
I came back to repurchase another set because my dog LOVES these steps! perfect height for my couch and bed, super easy to put together, and much more sturdy than other steps i’ve bought before. I would highly recommend!!
No assembly required, just unfold it and voila! My pet loves these stairs.
I'm impressed by their multifunctional design that fits perfectly against any piece of furniture in my house.
My older lab has arthritis and struggles getting onto higher surfaces like her bed or favorite chair. These foam stairs are fantastic because they allow her to climb up without straining herself further. Also, being portable means we can easily move it wherever she needs it.
Easy to move around yet super steady when in use. Couldn't ask for better pet stairs.
As someone who values both functionality and aesthetics in my home, I was thrilled when I found these multifunctional foam dog steps. They're incredibly versatile and can be used against any piece of furniture which is perfect since our dog loves lounging everywhere from our bed to the sofa. Plus, their sleek design fits seamlessly with our modern decor!
i love how lightweight these steps are makes moving them from room to room so effortless 👍