Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if itโs more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if itโs more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while Iโm not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but youโre not satisfied with it for personal reasons (e.g. you donโt like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Bought this product on a whim and I couldn't be happier with the purchase! It's incredibly versatile and suits all types of furniture ๐
I'm in awe of how steady these steps are despite being so lightweight!
The ease of cleaning these foam dog steps is such a time saver! With two dogs at home thereโs always some mess or another but all I need is a damp cloth & voila โ good as new!
I'm in awe of how steady these steps are despite being so lightweight!
Superb
No more lifting my heavy bulldog onto the bed, he now climbs up effortlessly with these stairs!
worthwhile
Bought this for my aging golden retriever who was having trouble getting on our high bed. It works wonders! ๐ถโค๏ธ
The multifunctional design is perfect for adjusting against different pieces of furniture.
If youโre looking for something practical yet stylish then look no further than these multifunctional foam pet stairs. Their sleek design complements any interior style whilst providing your furry friend with an easy way up onto high surfaces.
I've always struggled with finding pet products that are both functional and aesthetically pleasing until I found these multifunctional foam dog steps! They fit perfectly against any piece of furniture making life easier not just for my aging lab but also adding style rather than cluttering space!
The multifunctional design is fantastic! Fits snugly against any furniture type and provides an easy climb for my pup.
ok
The multifunctional design fits seamlessly with all our furniture. Impressive!
Finally found something that's not just functional but also stylish! These foam steps do their job well while complementing our modern interior perfectly.
We recently welcomed a new puppy into our home who hasn't quite mastered jumping onto furniture yet. These foam pet stairs have been invaluable in helping her reach higher surfaces without straining herself. Not only are they super steady when in use, but they're also lightweight enough for me to easily move between rooms throughout the day.
The anti-slip bottom is perfect - no more worrying about our furry friend slipping or falling while climbing!
The portability of these foam steps is fantastic. I can easily carry it around the house or even when we travel.
These foam steps are a dream come true for my elderly. She can now comfortably reach the bed and sofa.
Lightweight, portable, and easy to clean - these steps have been a lifesaver for our small pup!