Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
The multifunctional design of these foam dog stairs has been such a game-changer! We can fit them snugly against various types of furniture so our fur baby can comfortably reach his favorite spots without straining himself or needing help from us!
I love how lightweight they are makes moving them so effortless 👍
recommend
No assembly required, just unfold it and voila! My pet loves these stairs.
The anti-slip bottom ensures safety. No more worrying about slips or falls.
These foam steps are a godsend for my elderly dog. Lightweight, portable and easy to clean - they tick all the boxes!
I'm impressed by this product's multifunctional design - it fits perfectly against all types of furniture in my house making life easier not just for me but also my aging pup who struggles getting on elevated places.
I'm impressed by their multifunctional design that fits perfectly against any piece of furniture in my houseli>
No assembly required, just unfold it and voila! My pet loves these stairs.
Lightweight, portable and easy to clean - these stairs are lifesavers!
I love how steady these steps are despite being lightweight. The anti-slip bottom is an added bonus ensuring safety for my pet.
These foam dog steps have been a game-changer for my elderly pug. He used to struggle getting onto his favorite spots like the bed and sofa, but not anymore! These steps are lightweight which makes it easy for to move them around as needed. Plus, they're incredibly sturdy and the anti-slip bottom ensures that he's safe while using them.
Sleek design meets functionality. A definite must-have for every dog owner out there!
These foam dog stairs have made life so much easier both for me and my senior bulldog. No more lifting him onto the bed or couch – he now climbs up effortlessly by himself! Plus cleaning them couldn’t be simpler – just wipe down & you’re done!
These foam steps are a dream come true for my elderly.
Loving the modern look of these pet stairs goes well with our home decor Plus they do their job perfectly!
Lightweight yet sturdy, these steps are a win for my elderly dog.
I'm impressed by how steady these foam pet stairs are despite being incredibly lightweight! It gives me peace of mind knowing that my furry friend is safe when using them plus moving them around the house is super effortless!
A little sticky
Portable, steady, and easy-to-clean...what else could a pet owner want?