Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
This tonneau cover has completely transformed my truck! It looks so much better, and I don't have to worry about my stuff getting stolen or damaged anymore. What a great product! Highly recommend it?!
I’m not the most mechanically inclined person, but even I could install this! Seriously, it was that easy. The cover is really durable and looks great. Very satisfied customer here.
Convinced my buddy to get this cover for his truck and he's been thanking me ever since. He travels for work and hauls a lot of equipment, and he says this cover has given him so much peace of mind. No more worrying about theft or weather damage. He’s even noticed a slight improvement in gas mileage.
My husband surprised me with this for my Tacoma and, honestly, I wasn't sure at first. But wow, was I wrong! It's been a lifesaver for hauling groceries and keeping everything dry. Plus, it makes the truck look a whole lot less like a work vehicle and more stylish. I'm a convert!
Why didn't I buy this sooner? This tonneau cover is a game-changer. No more worrying about stuff flying out of the bed or getting soaked. Plus, my truck looks way cooler now.
A friend got this tonneau cover, raved about it, so I had to see what the fuss was about. And yeah, it lives up to the hype! Super easy to use, keeps everything dry, and makes my truck look sharp. Even my wife approves, and that’s saying something!
I've had other tonneau covers before, but this one is by far the best. The quality is top-notch, and the fit is perfect. If you're on the fence, just get it! You won’t regret it.
I like the look and functionality of this cover on my Tacoma. It’s sleek and keeps my cargo dry. However, I’ve noticed that at highway speeds, it tends to vibrate a bit more than I’d like. Perhaps adding some extra weather stripping or reinforcing the panels could help reduce that.