Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
This cover is pretty solid overall. Installation was straightforward, and it definitely keeps the rain out. My only gripe is that the locking mechanism feels a bit flimsy. I wish it were a bit more robust, maybe with a metal latch instead of plastic, for added security.
My fishing buddy recommended this cover, and man, was he right! 🎣 It keeps all my gear dry and secure, even on those bumpy backroads. Plus, my Tacoma looks 🔥 now! Super happy with this purchase.
This thing is a beast! It’s built like a tank and looks great too. I've already gotten several compliments on it. And no more worries about rain or snow getting into my bed – awesome!
I was looking for a tonneau cover that wouldn't break the bank and this one is perfect. Great quality, easy installation, and it looks amazing. Couldn't be happier!
This tonneau cover looks great on my truck and provides good protection. But, I’ve noticed that it’s not completely dust-proof. Some fine dust still manages to get in around the edges. Maybe adding a better sealing system, like a rubber gasket, would solve that.
Seriously, if you have a Tacoma, you need this cover. It's super easy to install, looks great, and keeps everything in your truck bed safe and secure. Don't wait, just buy it!
My brother-in-law recommended this cover, so I got one for my work truck. It's sturdy enough, no doubt about that. But I’m in construction, so it gets a lot of abuse. It’s already got a few scratches and dings, which is a bummer. Functionally, it’s great, but I wish it was a bit more scratch-resistant.
Got this for my '08 Tacoma and it fits perfectly. The locking strap is a nice touch for peace of mind while driving. Plus, it really does seem to help with gas mileage a bit. Who knew? 😊