Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Used this blow up house tent for a New Year camping trip, and it worked fantastic. The sunshade features really helped us during the sunny days, and the material protected us against snow just perfectly
Nice tent, especially for its size! The only reason I'm not giving it 5 stars is because we haven't tested it in extreme weather yet and I think it can be too flimsy. But for our summer camping, it was great.
Amazingly easy setup! I was skeptical about the '5 minutes setup' claim, but it IS true!The inflator works like a charm. And our family of 4 fit comfortably with room to spare. Thanks!
A good, solid blow up tent for family campings. The size is actually impressive. However, it can get a bit warm inside during the day so even more rooftop ventilation would be great.
Took this inflatable tent on our family camping trip, and it's been nothing short of amazing. The size is impressive, easily fitting our family of five. Setting it up was straightforward, despite its size. The waterproof nylon kept us warm and dry, and the windows and ventilation were perfect for keeping the air fresh. The minimalistic design blended beautifully with our natural surroundings. It's sturdy, spacious, and gives that homey feel, even in the wilderness
This blow up house tent is spacious and easy to set up, but it feels a bit less sturdy than I expected. Good for mild weather, but I'm not sure about its performance in harsh conditions.
I was looking for a spacious yet minimalistic inflatable tent house for our family camping trips,and this one fits the bill perfectly.It is aesthetically pleasing, and the space inside is enormous,giving us all plenty of room to sleep and relax.The materials feel durable and lightweight at the same time.It’s easy to set up and take down,which is a huge plus for a tent of this size
good value, but a little tight for six