Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
We expected a larger size
Recently took this inflatable tent on a family camping trip and it exceeded all our expectations! The setup was incredibly fast and hassle-free, which is exactly what you need with kids around. It's spacious enough to comfortably fit our family of three, and the material was thoroughly tested and passed with flying colors during a snowy night. Plus, the stylish gold color made our camping spot look chic and inviting. We even received a compliment from a family staying nearby. Highly recommend this tent for any family looking to enhance their camping experience!
Convenient to use, waterproof, and comfortable. This one is the perfect tent for hiking trips with my family!
Me and my family prioritize comfort when camping, and this outdoors tent delivers. It’s spacious, easy to set up and fold down, and feels sturdy. The waterproof material kept us dry, and windows kept the air fresh. And yeeeees t's also quite stylish, which is a nice plus.
Cool tent, easy to use and carry with a bag. It's comfortable but could use more storage pockets
The tent is okay for short camping trips. Inflating it is easy, but it doesn’t feel as sturdy as I’d like.
As someone who camps regularly, I'm impressed with this inflatable tent. It's surprisingly sturdy and spacious. The double mesh windows are a great addition for ventilation and keeping out mosquitoes. The materials feel durable, and the color adds a nice touch to our family campsite setup.
A solid choice for family camping. Easy to inflate and quite spacious. The only drawback is it can get a bit warm inside on sunny days