Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Wow, just wow! This yurt home exceeded all my expectations. From the effortless setup to the robust build quality, it's clear this tent was designed with the camper's needs in mind. We've enjoyed breezy days and had peaceful night during 5 days in this yurt. The carrying bag and organized storage for the poles and pegs are thoughtful touches that make transport and storage smooth. It's versatile enough for all sorts of occasions, making it a great addition to any outdoor adventure kit.
A dream for outdoor enthusiasts like us! Fits our family of 6 (2 adults and 4 kids) perfectly! 🥰
Used this popup yurt for a weekend glamping trip and it was fantastic. Fits all our gear comfortably. A bit bulky for transport, but for the space and comfort, it's worth it.
absolutely a must-have for family camping! so easy to set up and the quality is unbeatable. our kids loved the views and we loved how cozy it felt ☺️
best camping experience ever! this glamping yurt felt like a cozy cabin in the woods!!!!!!
Good camping yurt, spacious and comfortable. Just wish it was a tad lighter.
Absolutely love our new yurt home! We took it out for a family camping trip right before the holidays, and it was a game-changer. The space inside is unbelievable - we comfortably fit our whole family of 6, plus all our gear without feeling cramped. The panoramic views through the windows made our mornings extra special, letting us soak in the sunrise without leaving the warmth of our sleeping bags:) Highly recommend for anyone looking to upgrade their camping experience!
This camping tent made our group camping trip unforgettable:) It's huge, comfortable, and the design is a real conversation starter. Easy to set up and withstands rain brilliantly. Can’t recommend it enough!