Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Luxury camping yurt defined. The view from those windows is unbeatable. Highly recommend.
This yurt tent is a marvel!!! We used it for a backyard birthday party, and it was the highlight of the event. Its ample space comfortably accommodated our guests, and the sturdy construction gave us peace of mind throughout the evening. The 360-degree view feature was a hit, allowing us to enjoy the garden scenery fully. It's versatile, durable, and a great value for the price!!An excellent choice for any outdoor activity!
Great yurt camping tent with tons of room and excellent, bright interior. The setup took a bit to figure out, but it was well worth the effort for the comfort and views it provides.
This yurt tent is impressive with its space and build quality. It held up against rain shower without a leak, which speaks volumes about its weather resistance. The visibility and airflow are top-notch as well. However, the setup, while not difficult, took a bit longer than expected the first time around. Once we got the hang of it, subsequent setups were quicker. It’s a bit on the heavier side for carrying long distances but perfect for a stationary campsite. Would recommend for families and groups who love glamping
Just had the best camping trip ever, thanks to this yurt tent! It’s incredibly spacious and stood up to a rainy night perfectly. Truly impressive!
A beautiful, functional, and comfortable tent. Easy to inflate and carry. There are many windows inside for light and ventilation. We will definitely use this again at our campsites.
Love the unique design and space but the windows could be a concern in strong winds.
A game-changer for camping enthusiasts. This tent, with its large space, easy setup, and robust waterproofing, transforms a regular camping trip into a luxurious outdoor experience. We loved it.