What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
very handy camp lamp for van life and road trips. fits easily in storage bins and charges up fast during daylight hours. the hook lets it hang from car doors, awnings, or tent poles without needing a separate mount. really appreciate the attention to detail in the materials, feels premium and built to last. highly recommend.
The quality is sturdy and scratch-resistant, even after a few drops it still looks brand new. Solid little lantern for the price
Surprisingly tough for how cute it looks
Such a lovely little lantern😍 Took it out on a late-night beach picnic and it made the setup feel magical. It's compact but sturdy, and the glow is just right for creating a calm outdoor atmosphere. Charging it with a solar bank worked great too. Planning to bring it to every hike, bonfire, and stargazing night from now on.
Took this on a 3-day camping trip in Colorado and it exceeded expectations. It rained on the second night and this thing didn’t flinch — the waterproof rating actually holds up. The design makes it super easy to move from hanging to standing, depending on the need. The soft light was awesome for dinner prep and reading in the tent. Big fan of the materials too — feels responsibly made and durable.
Charges quickly with a portable power bank.Great for quick overnight stops where every ounce of gear counts
Was surprised how well it handled morning dew and wet grass. Didn't have to worry about packing it up right away. The brightness was perfect for early morning coffee and prepping the firewood. Doesn’t overheat even after hours of use. Solar charging is slower on cloudy days, but still useful as a backup option.
This camping lamp is compact and simple to use, no confusing buttons or settings. Great for kids or anyone who doesn’t want to fuss with tech.