What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
The scents are not overbearing, but very refreshing. I like the sea breeze the most :) Great for keeping the car fresh, especially now in the summer.
the air freshener is veery easy to install and lasts longer than most air fresheners I've tried before,but if you have a larger vehicle or just prefer a stronger fragrance, this product might fall a bit short for you
I'm really impressed with this car air freshener by Owleys. First of all, it looks fantastic. The black metal design is sophisticated and adds an elegant touch to my car's interior. But more importantly, it does an excellent job at keeping my car smelling fresh.
Unlike other air fresheners I've used, this one doesn't overpower you with a strong scent. Instead, it emits a subtle, pleasant fragrance that's noticeable but not overwhelming. Exactly what I was looking for! Overall, this is a great investment for anyone who cares about the ambiance in their vehicle!
I purchased this air freshener a month ago and I am pleasantly surprised by how effective it is at freshening up my car. The scent is perfect for me as I tend to get headaches from strong fragrances. I also love the sleek design of the metal casing, which looks stylish. I am extremely satisfied with this product and will buy more from this owleys!
Nice product. I appreciate that the fragrance is not too strong, but still provides enough freshness to make a noticeable difference. I also love that this air freshener is refillable, which makes it an environmentally-friendly option. Hope the included scents will last for a few months.
Love this air freshener!! Looks and smells great,also quick to instal!
I absolutely love my Owleys air freshener! It looks great in my car and the scents are amazing. I love the fresh, clean scent and it lasts a long time. Installation is super easy as well. I would definitely recommend this product to anyone looking for a good-looking and good-smelling air freshener.
Bought one for my brother, he is very happy with it. good gift idea,cute and versatile for any car!