What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The scents are not overbearing, but very refreshing. I like the sea breeze the most :) Great for keeping the car fresh, especially now in the summer.
the air freshener is veery easy to install and lasts longer than most air fresheners I've tried before,but if you have a larger vehicle or just prefer a stronger fragrance, this product might fall a bit short for you
I'm really impressed with this car air freshener by Owleys. First of all, it looks fantastic. The black metal design is sophisticated and adds an elegant touch to my car's interior. But more importantly, it does an excellent job at keeping my car smelling fresh.
Unlike other air fresheners I've used, this one doesn't overpower you with a strong scent. Instead, it emits a subtle, pleasant fragrance that's noticeable but not overwhelming. Exactly what I was looking for! Overall, this is a great investment for anyone who cares about the ambiance in their vehicle!
I purchased this air freshener a month ago and I am pleasantly surprised by how effective it is at freshening up my car. The scent is perfect for me as I tend to get headaches from strong fragrances. I also love the sleek design of the metal casing, which looks stylish. I am extremely satisfied with this product and will buy more from this owleys!
Nice product. I appreciate that the fragrance is not too strong, but still provides enough freshness to make a noticeable difference. I also love that this air freshener is refillable, which makes it an environmentally-friendly option. Hope the included scents will last for a few months.
Love this air freshener!! Looks and smells great,also quick to instal!
I absolutely love my Owleys air freshener! It looks great in my car and the scents are amazing. I love the fresh, clean scent and it lasts a long time. Installation is super easy as well. I would definitely recommend this product to anyone looking for a good-looking and good-smelling air freshener.
Bought one for my brother, he is very happy with it. good gift idea,cute and versatile for any car!