What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great air freshener! the walnut and metal combo is very chic. it gives off a pleasant, not overpowering scent. a classy accessory that keeps my car smelling great :) thumbs up!
The scent is far too mild for my liking. It’s barely noticeable unless you're quite close to it.
This car air freshener is just what I was looking for. The walnut wood design is incredibly classy and enhances the aesthetic of my car. But, more importantly, it works wonderfully as an air freshener. The scent is subtle and doesn't overpower the senses. It's more like a refreshing background note that keeps the car smelling clean and fresh. It also lasts a long time compared to other car air fresheners I've used. Owleys has certainly delivered a quality product with this one. It's worth every penny and I highly recommend it!
I purchased this wooden air freshener and I am so impressed with the lovely scent it provides! The wooden design is also a nice touch and adds a natural element. Highly recommend 👍
My husband bought this wooden car air freshener for me and it has been a wonderful addition to my car. The scents are fresh and pleasant, but not overpowering like some other air fresheners I've tried. I also love the natural look of the wooden design, which blends in well with my car's interior. The fragrance has lasted for several weeks and I have received many compliments on the lovely scent. Thank you!
i expected a bigger size
Hi,I ordered this Owleys car freshener as a present for my friend, and I am very pleased with my choice! It smells amazing and my friend loves it. I would definitely recommend this product to anyone looking for a great gift or a compact accessory to keep the car smelling fresh🥰
I recently purchased this car air freshener and I love it. It was super easy to install and it smells amazing. The both scent are very fresh and easy to change. Would highly recommend!