Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I bought the card for my sister. She just got his first car and used the gift card to get custom floor mats. Super practical and thoughtful for any new driver!!
We did a Secret Santa at work and I had no idea what to get the guy I drew BUT I knew he liked his car, that’s it. This gift card saved me. He ended up emailing me later to say thanks and showed me the new seat covers he got!
gave this to my fiancé as a stocking stuffer last Christmas. he’s been wanting to upgrade his car’s interior for a while. he got some nice organizers and a phone charger. deeeefinitely a win for picky people!
I used this as a birthday gift for my coworker who’s always talking about car stuff 😁 He loved it and got a trunk organizer. I just wish there was an option to get a physical card too. Otherwise, perfect present!
Bought a few of these for my teenage kids when they both got cars this year....It was a fun way for them to pick out what they liked.. one got a seat cover the other got those a vacuum. Great idea for new drivers!!