Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
Just got these refill bags for my car dispenser, and they're exactly what I needed. The reason I ordered them is that they're surprisingly durable and the perfect size for the dispenser. They're also leak-proof, which gives me peace of mind for any messy situations. Having these on hand has made managing car waste so much easier.
These refill trash bags for the dispenser are good and fit perfectly, but I wish each roll had more bags.
The bags are strong, tear-resistant, and, as advertised, waterproof. They fit perfectly into my Owleys bag dispenser and have been great for preventing any spills or leaks in my car.
I recently purchased these refill bags again for my Owley garbage bag dispenser and I love both products! The bags are very durable and do not tear easily, even when filled with heavy items. We often use it during our family road trips and we're a family of 5. They fit perfectly into my garbage bag dispenser and are easy to remove and replace when full. Will definitely purchase more later. Thank you!
not large though
The garbage bag dispenser and these trash bag refill rolls are very easy to use and store. The quality of the bags is very good and they do the job well. Ordering my 4th set already.
It would be great if there were more bags in one roll! I use these with my dispenser while driving my kids all the time.
I ordered 3 for my dispenser. Great trash bags, sturdy and convenient to use.