What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
I searched high and low for a playroom tent that would blend well with our home decor and still be fun for my daughter. This one exceeded my expectations! The natural materials give it a rustic charm, and the anti-slip legs ensure it stays put on our hardwood floors. It's a joy to watch her imagination run wild in her new favorite spot. Highly recommend for quality play tents.
Great product overall! The playroom tent is quite spacious, easily fitting my two toddlers inside. They've turned it into their little fortress for various games. I appreciate the child-safe materials and the breathable design, which is crucial for indoor play. My only gripe is that the play mat could be a bit thicker for more comfort on hardwood floors. Otherwise, it's a hit with the kids and a nice addition to our playroom.
A cozy and safe play area for kids. The assembly was a no-brainer and it's surprisingly spacious inside. Absolutely love the design.
This playroom tent turned their room into a dreamland!!!
This playroom tent is spacious and comfortable, and my kids adore the independence it gives them in their little corner. The natural materials are a huge plus for us, as we try to avoid plastic toys. I also loved that it has side pockets that we use for storing coloring books, dolls, and teddies. Great and cute play tent! 100% recommend!
Best gift ever. Hours of fun and imagination in this playroom tent.
We're so happy with our purchase of this playroom tent! It's spacious enough for my two kids to play together comfortably. The curtains can be closed for a cozy reading nook or left open for an airy play space. The quality is exceptional, and the washable feature makes it very practical. It's become a central piece in our playroom, and we're very pleased.
This kids playhouse is a nice concept, and my kids like it. It's easy to assemble and lightweight enough to shift around as needed. However, we've had issues with stability on uneven outdoor surfaces. It's perfect for indoor use but seems a bit wobbly outside. A decent play tent, but there's room for improvement in terms of outdoor versatility and comfort.