What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
This playroom tent has been a delightful addition to our home. It's comfortably fitting my two kids along with a small arsenal of toys and books. They've spent hours in there, from playing pretend to cozy reading sessions. The material quality is top-notch, and setting it up was a breeze. My only slight disappointment is that, despite its generous size, it can get a bit crowded with more than two kids, especially older ones. A tad larger, and it would’ve been perfect.
I was searching for a playroom tent that was both safe and stylish, and this one ticks all the boxes. The natural wood poles and organic cotton make it feel luxurious, and it's vegan too! Easy to assemble and move around, perfect for indoors on rainy days or outdoors for fresh air. The windows are a cute touch, and my kids love peeking out during playtime.
This playroom tent is a game-changer! It's beautifully crafted and adds a magical touch to our playroom.
Absolutely love this playroom tent! The design is adorable, and the materials are sturdy yet soft. My son uses it every day for playing and sometimes even napping. The storage pockets are genius for keeping toys organized. Setup was straightforward, and I appreciate that everything is machine washable. Worth the investment for any parent looking to add some magic to playtime.
This playroom tent has been a game-changer for us! It's the perfect retreat for my son, who loves having a space to call his own. He spends hours reading and playing with his toys inside. The assembly was a breeze, and I'm very impressed with the quality and stability. It's a beautiful, well-made product that looks great in any room. An excellent investment for encouraging imaginative activities.
We bought this playroom tent for our twins, and it has been a fantastic addition to their play area. The quality of the pine wood and cotton is excellent, and it's versatile enough to move from indoors to the backyard easily. The curtains are great for pretend play. It might be a bit small for two 10-year-olds, though. Solid 4 stars!
This playroom tent has a simple setup. It's the perfect size for my two 4-year-old kids, and the curtains add a nice touch. They use it every day.
Bought this playroom tent as a gift and it’s been a huge hit! The materials are great and it looks SOOOOO CUUUUTEEE!!!! Very impressed!