Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
After a full day of errands and muddy park runs, my Porsche seats remained pristine. The hammock wipes down fast and doesn't soak in dirt or odors
Absolute game-changer for weekend trips with dogs! 👍
Perfect for quick drives to the vet or longer getaways. Our golden settles in instantly and doesn’t pace like before.
Design of the seat cover is sleek, but the straps took a few tries to get adjusted just right in my Macan. I used it on a 5-day road trip with my French bulldogs. The hammock kept the leather seats pristine and my pups secure the whole ride. It’s especially helpful for keeping dirt and claws off the doors. Durable fabric, good ventilation, and doesn’t look bulky like some other covers. Definitely worth it for frequent drivers and solid 4 stars for me.
Great fit, but took a minute to figure out the straps haha
Love how calm my puppy stays now during drives.
Dog approved, owner impressed!!!!!
Takes two minutes to set up and instantly transforms the backseat into a safe, clean space. The Porsche dog hammock doesn’t slide around, and the elevated sides give our anxious beagle a feeling of security. It’s easy to remove and clean, making it ideal for daily use. After trying three other covers, this is the only one that actually stays put and looks great doing it. Premium quality all around.