Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
One less thing to stress about before leaving the house 👍 Finally said goodbye to that pile of ratty blankets.
Honestly, spending this much on a dog cover took some convincing lol. But something that could be put away between dog outings made sense for me. This dog seat cover folds flat and goes in the cargo area when friends need the rear seats. The handles are handy because carrying a folded cover along with a dog bag can get awkward. Visually, the geometric pattern and trim look at home in the interior, which was a pleasant surprise. It does take up some storage space, so factor that in if your trunk is usually full. For a household constantly switching between passengers and a furry copilot, the convenience makes the price easier to justify. Thanks!
The ideal seat cover to protect your Porsche Macan's upholstery while your buddy enjoys the ride !
The human gets a Porsche, the pup gets his own lounge 😂 Well, we both love it
The mesh window was what caught our attention since our rescue dog likes to keep tabs on whoever is up front. She can see through it while lying down instead of popping up every time someone speaks. On a recent drive to visit family, she spent most of the trip watching us and then dozing off. The pockets were useful for keeping her leash and cleanup bags together at rest stops. We also use a separate travel harness, so having access to the seat belt connections mattered. There was still the usual whining when we pulled into a parking lot, because apparently every stop should involve snacks. For longer outings, this makes the back seat a much more practical space for her.
should’ve put this on our puppy shopping list from day one!!!! totally recommended!
Apparently every puddle at the dog park needs to be personally inspected by our spaniel. Keeping towels in the car helped a little, but they always shifted and left the seat edges exposed. The extra coverage on this one is a big deal when she climbs back into the Macan with filthy paws. Having the side panels attached to the doors also means there’s no zipper to wrestle with while holding a leash. Back at home, a damp cloth takes care of the muddy marks, and the loose fur gets vacuumed up separately. Cleanup still takes some effort after a particularly messy outing, but it’s a manageable job now. This has earned its place in the car.
Love it!! The hard bottom and waterproof material are amazing features. Being able to lift this out and shake off the grit after a morning by the ocean saves a lot of time