What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
The reviews on this made me a little worried, but I purchased it anyway. It came in about a week even though the ship date was a month away. I just filled up all four of my car tires and it worked great. My only complaint is that the instructions were entirely in Chinese. Doesn’t really matter though because you don’t need instructions for it...pretty easy to use. Other than that it’s a great little pump. Very satisfied. Not sure what the other reviewers on here are talking about.
Product does what it advertises. Some people complain it's too bulky. It's not small but it's smaller than any air compressor I have ever used. Easy to hide in your car. It works fine for filling my car tires from 18psi up to 35psi. The only thing worth noting in terms of reliability is it gets warm and sometimes hot. Summer weather of 90° I used it a couple times and it got pretty hot. But it hasn't broken yet! I've been using it for about a year now and it hasn't let me down! Colder weather this product barely even gets warm.
I'll classify this as a luxury/convenience gadget. I use this for my bike and electric scooter. Really handy to make sure I have consistent tire pressure across both wheels. If you're trying to travel as light as possible, this will be a bit heavy and bulky to bring along, but if you plan to go with a backpack on then this is a great pump to bring with you. It also doubles as a tire pressure gauge as well. This plus some tire sealant or patches will make a flat easier to deal with
Easy to use and very convenient. Highly recommend!
This is pretty simple. It works just as advertised. Set the pressure you want, connect it to the valve, hit the start button, walk away. It inflates while you are doing something else, and has consistently been within one PSI of what my usual gauge says. It's not very fast, but since you can walk away from it who cares? It's also reasonably quiet, unlike some other pumps I have heard. It's not really a necessity for anybody, but it is one handy gadget.
Very portable and efficient. Great for quick tire top-ups.
Feels and looks like good quality. Display is bright and buttons are responsive. Good weight but not too heavy, portable and rechargeable. This item is very compact yet works very well. You can easily put several pounds of pressure into all 4 tires without running out of power. The unit is set to the pounds of pressure that you want and then stops when it reaches that number. I bought a second one for my son.
Quick and easy to use. Perfect for my SUV.