What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Incredibly compact and folds up neatly for travel. It’s sturdy enough to handle larger pots, which is a big plus for group camping.
This compact gas stove has been a game-changer for camping trips. The two burners offer enough space to prepare a hearty breakfast and coffee simultaneously, which is a luxury in the great outdoors. Its lightweight design makes it easy to transport, and the sturdy build ensures it stands up to rugged conditions. The heat output is impressive, cooking food evenly and quickly without wasting fuel. The griddle feature is an excellent bonus for making pancakes or grilling veggies. Cleaning it after use is hassle-free, which is crucial when you're on the move. Highly recommend it for campers and adventurers!
Takes just seconds to set up and light! It’s a must-have for anyone who loves camping or cooking outdoors
This camping stove is a blend of convenience and functionality. It’s lightweight yet sturdy enough to handle heavy pots without tipping over. The burners provide even heat distribution, so nothing burns or stays undercooked. We used it on a kayaking trip and were impressed by how little fuel it consumed over three days. Its portability makes it ideal for those who need to pack light but still want a reliable cooking solution. Cleanup was quick, and the materials seem durable enough to withstand regular use.
This stove worked flawlessly on our hiking trip! The adjustable burners are a game-changer for cooking different types of meals
Smaller than expected
Takes up almost no space and works like a dream—love it!
Used this portable stove on a week-long road trip, and it exceeded expectations. The burners provide consistent heat, and the knobs allow for precise control over the flame. It’s small enough to fit in our car's trunk yet large enough to cook full meals. Cleaning it was easy, even without running water nearby. The build quality feels premium, and it stood up well against the elements. The wind guards did an excellent job of keeping the flames steady, which was helpful during a windy evening. Overall, it’s reliable and efficient for outdoor cooking.