What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This stove has become an essential part of our camping setup. The two burners make meal prep quick and efficient, and the griddle opens up even more cooking options. The fuel efficiency is impressive; we only needed one tank for a long weekend trip. It’s easy to transport and doesn’t take up much space, yet it feels robust enough to handle frequent use. The flame control is precise, which is great for simmering stews or boiling water rapidly. It’s an excellent choice for outdoor cooking enthusiasts.
We took this gas stove on a family camping trip, and it handled cooking for four people with ease. The dual burners mean we could make breakfast and boil water for coffee at the same time. It heats up quickly, saving valuable time in the mornings. The griddle is a nice addition for pancakes and eggs. Assembly is straightforward, and it folds down compactly for easy storage. The durable design gives confidence that it’ll last for years of outdoor adventures. Definitely worth the investment for frequent campers.
So compact but packs a lot of power! The flame control is excellent, making it easy to simmer or boil as needed.
Heats quickly, making outdoor cooking much easier.It’s also very fuel-efficient, which is perfect for longer trips.
This stove is a must-have for hikers who love gourmet meals outdoors. The two burners let you get creative with your cooking—one pot for soup, another for pasta, all at the same time. It ignites easily and reaches high heat quickly, which is essential when camping in colder climates. The compact design doesn’t compromise its stability, even on uneven surfaces. What surprised me most was how fuel-efficient it is; a single tank lasted through a weekend of use. It’s a versatile and practical tool for adventurers.
For its size, this gas stove is surprisingly powerful. The two-burner system is perfect for preparing meals in parallel, cutting cooking time in half. It performed wonderfully on a recent trip, handling everything from boiling water for tea to frying fish. I wish it came with a carrying case for easier transportation, but the lightweight frame helps offset that issue. The griddle plate distributes heat evenly and makes cooking fun. It's a solid option for both short and long camping adventures.
Used this stove on a multi-day hiking adventure, and it performed flawlessly. It’s incredibly easy to set up, and the burners ignite on the first try every time. The dual-burner design is perfect for cooking a main dish and a side simultaneously, making meal times a breeze. It’s lightweight but doesn’t feel flimsy, and it packs down small for storage. The heat output is strong, cooking food evenly and in good time. It's one of the best camping stoves I’ve used for its combination of size, power, and practicality.
Good stove for camping or road trips. The griddle is a fantastic bonus, though it's a bit heavy for me