Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if itโs more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if itโs more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while Iโm not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but youโre not satisfied with it for personal reasons (e.g. you donโt like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
I have searched high and low for a quality camp toilet for our adventures. We frequently camp in areas with no restrooms of any kind and finally found what we were looking for.
This camp toilet packs super small, comes with a nice carry case that even has the ability to hold your waste bags, wipes, and a roll of tp(provided your squash it in half first) which is great having all items in one place.
The portable toilet is great..it folds up easy and doesn't take up much room. We do a lot of side x side rides and it really comes in handy when you are out in the middle of nowhere!!
satisfactory
We bought this for my elderly father who stays with us sometimes and he loves it! He finds it very convenient to use indoors due to mobility issues. The fact that you can also utilize it as a stool or storage box just adds value.
I love fishing but always dreaded those long hours without any restroom in sight. This portable toilet changed all that - compact yet comfortable, easy-to-clean and carry along - what more could one ask for?
Used this during our recent boating trip and boy was I impressed! Itโs super handy not having to worry about bathroom breaks in the middle of nowhere anymore.
The versatility of this product is absolutely amazing! Initially got it for camping trips but soon realized how helpful it was at home too especially when we had some plumbing issues recently.
i love how versatile this product is! itโs not only an excellent portable toilet but also doubles as storage box or stool when needed
A road trip essential. Makes long drives much more comfortable.
It was so handy during our recent boating adventure ๐ฃโโ๏ธ A must-have for water enthusiasts like us!
so happy with this purchase! itโs portable, easy to clean and very practical during our road trips
An essential item for hiking adventures. You won't regret getting one!
This product a godsend during our last camping trip. Itโs sturdy enough to withstand outdoor conditions yet lightweight for easy transport. And cleaning? A breeze! Canโt recommend enough.
The versatility of this portable toilet is truly impressive. We initially purchased it for our RV travels but quickly found other uses at home โ like an additional indoor toilet or even as a trash can when needed.
This portable toilet is a lifesaver on long road trips.
A versatile product that goes way beyond being just an outdoor. Can also be used as a storage or even a stool.
Bought this for my elderly dad who finds it convenient to use indoors due to his mobility issues.
ok
The multi-functional design is brilliant. It's more than just an outdoor toilet.
More than just an outdoor toilet. Love the multi-functional design.