Shipping & Delivery
What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Refunds & Returns
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us! Feel free to reach us, and we will do our best to help you out.
We bought this for my elderly father-in-law who finds it very convenient and comfortable to use indoors.
Doubles as a trash can during picnics, so handy!
Bought it for my elderly dad. He finds it very convenient indoors.
Was awesome to take camping with us!
It was quick to pop up and quick to take down
I wasn’t afraid I was going to break it when I sat down! Best camping purchase!
One of the best I have ever used. Very convenient! Makes your life easier.
Excellent product, super comfortable and easy to assemble. We love it. I recommend it 100%. Just as described. Perfect to use on the beach and on the road trip.
The multi-functional design is brilliant. It's more than just an outdoor toilet.
This travel potty meets all my needs during outdoor activities - sturdy construction, easy to use and clean!
just ok
We bought this for my elderly father-in-law who finds it very convenient and comfortable to use indoors.
I've used this while hiking. Trust me guys, you won't regret getting one of these.
A road-trip essential indeed! Compact enough not taking up much space in the car yet providing such great convenience when nature calls on long journeys – couldn’t be happier with my purchase!
No fuss in cleaning up after using it on our fishing trip. This thing's easy to maintain!
It's been a great help for my grandma who has mobility issues.
This product is sturdy and easy to use. It's perfect for camping or hiking trips!
Bought one for my RV. Makes life so much easier!
As someone who enjoys long road, this travel potty has been invaluable! Not only does it save me from awkward roadside bathroom breaks but its compact size means that it doesn't take up much room in my car.
I love this product caters to all my needs during outdoor activities. Sturdy construction and very easy to use and clean.
Great for camping trips! Wish it would be more durable
This portable toilet is a must-have for camping enthusiasts. It's sturdy, easy to clean and carry around - perfect for outdoor adventures!