Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Perfect accessory to cleanup my car! Totally recommended 🔥
Just receive my new vacuum. It is very compact how ever it feels well made and heavier than expected. I got all the nozzles and charging cable. Cant wait to use it in my car. Thank you
amazing quality and powerful suction , love the dust blower function
Honestly, this little vacuum surprised me. This is my first handheld vacuum cleaner. It’s small enough to keep in the car without taking up space, but it’s got way more power than you’d expect. I mainly use it for getting crumbs and dirt out of tight spots like between seats, and it does a solid job. The cordless part is huge. No messing around with cords, just grab it and go. Battery life is pretty good too I can clean the whole car without it dying on me.
It’s also super lightweight, feels like you’re holding a water bottle, so it’s easy to handle.
If you’re the kind of person who likes to keep your car clean without a lot of hassle, this thing is definitely worth it.
I'm so happy with my purchase. Highly recommend!
I'm so happy I found this Owleys vacuum! It's made cleaning my car so much easier and more enjoyable.
I was skeptical when I purchased this and was ready to return it, but after trying it out, I decided to keep it. It’s much more effective than other, larger vacuums at reaching those awkward spots in my car. I do wish it came with a brush for cleaning the filter, though.
This small vacuum cleaner for car is a great addition to my cleaning arsenal, lightweight and easy to store. Really does a great job for its size 👍