Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My mom's always complaining about the crumbs in her car. Got her this for her birthday, and she can't stop thanking me! She says it's so much easier to use than her old, bulky one.
I’m really happy with the battery life – I can clean my whole car on one charge.
I'm impressed with the build quality. It feels sturdy and well-made, not cheap and flimsy like some other portable vacuums.
This vacuum is effective at picking up pet hair and crumbs. However, it struggles with larger debris and might require multiple passes to clean thoroughly.
Seriously impressed with how much dirt this vacuum picks up.
Even my kids can use this Owleys vacuum! It's lightweight, cordless, and the controls are super simple. Now I don't have to nag them to help clean the car - they actually offer!
My friend is a teacher and her car is constantly filled with papers and school supplies. I got her this Owleys vacuum and she said it's been a lifesaver for keeping her car organized and clean. It's small enough to store in her car without taking up too much space.
I'm impressed with the build quality of this Owleys vacuum. It feels sturdy and well-made. I think it will last me a long time.