Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I've had this vacuum for a few months now and it's still working great.
The Owleys vacuum is a great value for the price. You get a lot of features for your money.
My husband is a mechanic and his hands are always greasy. I got him this vacuum so he can clean up his car after work without getting his seats dirty. He's really happy with it!
Overall, I'm happy with this vacuum. It's great for quick cleanups and the suction is decent. However, the battery life could be better. I find myself having to recharge it before I can finish vacuuming my entire car.
My husband and I went on a road trip, and our car was a disaster afterwards. This vacuum helped us get it back to its pre-trip cleanliness in no time. We were both impressed with its suction power!
My car looked clean, but after using this Owleys vacuum, I realized how much dirt and dust I was missing! The dustbin was full after just one use. Gross, but also satisfying!
Finally found a vacuum that can handle my messy kids! This thing sucks up everything they throw at it – goldfish, crumbs, you name it. Highly recommend for parents!
I was skeptical of this little vacuum's ability to really clean, but boy was I wrong! The amount of dirt it pulled out of my car was shocking. My car has never been this clean!