Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I'm a busy mom, so I don't have a lot of time for cleaning. This portable vacuum is a godsend! I can quickly clean up my car while my kids are at soccer practice.
It does exactly what it’s supposed to do—great for cleaning my car, couch, and after my toddler’s meals. Excellent product, would recommend!
This Owleys vacuum is a good option for quick car cleanups. However, it might not be suitable for users with larger vehicles or those who require a longer runtime.
This vacuum is perfect for quick cleanups and maintaining a tidy car. However, it's not quite powerful enough for deep cleaning or tackling tough messes like mud or dried spills.
This vacuum is a must-have for anyone who wants a clean and tidy car. It's the best car vacuum I've ever used!
This is a fantastic little vacuum and blower! It easily picks up sand and small debris from my dog, plus biscuit crumbs!
I appreciate the lightweight design of this vacuum, making it easy to handle and maneuver. However, the build quality could be improved to ensure it withstands regular use.
A must-have for car owners! I recently bought the Owleys Portable Car Vacuum Cleaner, and I'm thrilled with its performance. As someone who likes to keep my car spotless, this vacuum has surpassed my expectations in every aspect.