Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
This vacuum does a good job of cleaning car upholstery and carpets. However, it might struggle with wet messes and spills, requiring a separate cleaning method.
This vacuum was a gift for my niece who just got her first car. She loves how easy it is to use and keep her car looking its best. She said it's the perfect gift for any new driver!
My parents are always taking their dog to the park, and their car was always covered in dirt and mud. This vacuum has been a lifesaver! They say it's so much easier to clean their car now and it looks so much better.
I love that this vacuum is cordless and portable. I can take it anywhere.
My car is my second home, so I need to keep it clean. This portable vacuum makes it so easy! I can even reach those tight spots with the crevice tool.
If you're looking for a great gift for a car enthusiast, this vacuum is a great choice! It's practical, useful, and everyone needs a good car vacuum.
I'm obsessed with this vacuum! My car has never been so clean. 🤩
Bought this for my coworker who's always complaining about the dog hair in his car. He was skeptical at first, but now he's a believer! He says it's the only vacuum that's been able to get rid of all the hair.