Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
I've tried other portable vacuums, but this Owleys vacuum is by far the best. It's powerful, lightweight, and easy to use. I highly recommend it!
I love the sleek design of this vacuum. It doesn't look like an eyesore in my car.
I got this for our camping trips, where space is limited, and it’s perfect! Compact yet powerful enough to handle a space bag. I also keep it in the car for those inevitable little messes. Definitely a smart buy!
I bought this for my teenage son who is notorious for having a messy car. It has actually encouraged him to clean his car more often! It's easy for him to use and he likes how powerful it is.
I appreciate the compact size of this vacuum. It's easy to store in the trunk. However, the dustbin capacity is a bit small, requiring frequent emptying.
This vacuum blower combo is exactly what I needed for my dusty office and equipment. It’s performing exceptionally well after a full day of use.
My uncle is a fisherman and his car is always full of fish scales and bait. I bought him this vacuum for Father's Day, and he loves it! He says it's the perfect way to clean up his car after a day of fishing.
I expected the same suction power as my previous mini vacuum, but since this one also has a blower function, I was pleasantly surprised to find it’s at least twice as powerful as similar-sized vacuums I’ve used before. The blower is perfect, especially with the wide attachment, making car floor mat cleaning much faster. Highly recommend!