What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
We needed a travel solution for our two 20 lb. dogs on a 14-hour car trip. They love the car but needed to be restrained as they prefer to sit in the front seat with us. This seems like a great solution. So far, we have taken them on trial drives, and they seem to do fine. We padded the inside with a cushioned dog bed big enough to reach end to end.
We travel a lot with a small Yorkie that is generally all over the car! It's frustrating when you are in the car for 13+ hours. We wanted him to have something that he could still move in but contain him in the back seat. We tried many other backseat hammocks and travel carriers, but this works perfectly for us!! We have used it in the backseat of our Toyota and our Nissan Titan; it fits no matter what. We put a small bath rug in the bottom to make it more comfortable, threw his bed and toys in there, and now he's ready to travel wherever we go!! We love it!
Our dog hates to travel in the car, especially in a carrier. We bought this hoping she would be more comfortable traveling in it. I wouldn't say she loves it, but she definitely hates it less. It secures easily to the bolsters or the child car seat restraints in our 2014 VW Golf. It fits so well, it is like it was made for the backseat of the car. We unfortunately have already had the opportunity to test how easy it can be cleaned. No issues, but we haven't had to deal with urine yet, so we can't vouch for how well it handles liquids or how easy they are to clean up.
I love this portable dog cage so far. Hasn't been wet yet. I put moisture pads under it. It works and fits perfectly. I have a little dog; she is about a foot tall. She and her friends fit perfectly with 12" of headspace. I have the holding straps looped around the headrest. Collects a lot of dirt from the dog. I bought it to keep my new truck clean. Works great. The zipper works like a zipper should.
The travel tube is great! With plenty of room and comfort. The only thing that was added was clasps on the zippers to keep from easy opening of the tube on both sides.
I used this dog car crate to transport two 16-pound cats on a 13-hour drive to our new home. There was plenty of room for both cats to have space to stand or lay down, and there was extra room for a cat box at one end. I installed it on the back seat of my Lexus RX 350. The seat belt secured the tube. It fit the length of the back seat perfectly. The net windows allowed me to check in on them. I think it was calming to the cats to be able to see out of the tube. I believe the netting was strong enough to handle cats with claws. It would take a long time and a lot of extreme clawing to tear the material or netting. My cats didn’t claw at the material.
Well worth the price. Easy to set up and insert the cats, litter box, food, and water. The cats kept quiet, making it an easy drive, at least as easy as a 10-hour drive in the rain can be.
We used this to transport two of our cats over 600 miles to our new house. The cats were somewhat upset when we first put them in, but once we got on the road they settled down. We put a litter box, water, and some food in there for the 10-hour trip. The cats were mostly quiet for the trip with an occasional complaint. The two cats are best buds and keeping the two cats together helped keep them calm. Once we got to the new house, it was easy for two of us to carry the kennel inside to release the cats.