What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
We needed a travel solution for our two 20 lb. dogs on a 14-hour car trip. They love the car but needed to be restrained as they prefer to sit in the front seat with us. This seems like a great solution. So far, we have taken them on trial drives, and they seem to do fine. We padded the inside with a cushioned dog bed big enough to reach end to end.
We travel a lot with a small Yorkie that is generally all over the car! It's frustrating when you are in the car for 13+ hours. We wanted him to have something that he could still move in but contain him in the back seat. We tried many other backseat hammocks and travel carriers, but this works perfectly for us!! We have used it in the backseat of our Toyota and our Nissan Titan; it fits no matter what. We put a small bath rug in the bottom to make it more comfortable, threw his bed and toys in there, and now he's ready to travel wherever we go!! We love it!
Our dog hates to travel in the car, especially in a carrier. We bought this hoping she would be more comfortable traveling in it. I wouldn't say she loves it, but she definitely hates it less. It secures easily to the bolsters or the child car seat restraints in our 2014 VW Golf. It fits so well, it is like it was made for the backseat of the car. We unfortunately have already had the opportunity to test how easy it can be cleaned. No issues, but we haven't had to deal with urine yet, so we can't vouch for how well it handles liquids or how easy they are to clean up.
I love this portable dog cage so far. Hasn't been wet yet. I put moisture pads under it. It works and fits perfectly. I have a little dog; she is about a foot tall. She and her friends fit perfectly with 12" of headspace. I have the holding straps looped around the headrest. Collects a lot of dirt from the dog. I bought it to keep my new truck clean. Works great. The zipper works like a zipper should.
The travel tube is great! With plenty of room and comfort. The only thing that was added was clasps on the zippers to keep from easy opening of the tube on both sides.
I used this dog car crate to transport two 16-pound cats on a 13-hour drive to our new home. There was plenty of room for both cats to have space to stand or lay down, and there was extra room for a cat box at one end. I installed it on the back seat of my Lexus RX 350. The seat belt secured the tube. It fit the length of the back seat perfectly. The net windows allowed me to check in on them. I think it was calming to the cats to be able to see out of the tube. I believe the netting was strong enough to handle cats with claws. It would take a long time and a lot of extreme clawing to tear the material or netting. My cats didn’t claw at the material.
Well worth the price. Easy to set up and insert the cats, litter box, food, and water. The cats kept quiet, making it an easy drive, at least as easy as a 10-hour drive in the rain can be.
We used this to transport two of our cats over 600 miles to our new house. The cats were somewhat upset when we first put them in, but once we got on the road they settled down. We put a litter box, water, and some food in there for the 10-hour trip. The cats were mostly quiet for the trip with an occasional complaint. The two cats are best buds and keeping the two cats together helped keep them calm. Once we got to the new house, it was easy for two of us to carry the kennel inside to release the cats.