What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
We can cancel your order until it has been shipped. If you have paid for an order and need to change or cancel it, please contact us within 12 hours after payment.
Can I get a refund if something is wrong with my order?
Within 30 days of receiving the purchase, you can ask us for:
- A full refund if the product wasn't delivered (I.e. the shipping company received the product from us, but did not deliver it to the customer);
- A full or partial refund if the item is not as described.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed by a 30-day money-back guarantee. Please send us an email on the Contact Us page or contact us at support@owleys.com and we will refund your purchase price.
Can I return an item for an exchange instead of a refund?
Yes, of course, you can! Simply use the Contact Us form to discuss the details, and we'll help you out.
How can I return products for a refund or replacement?
If you are not satisfied with your purchase, you can easily return it for a replacement or refund. Please note that returns are made at your expense under the following circumstances:
- The product is as described, but you’re not satisfied with it for personal reasons (e.g. you don’t like its color or size);
- The product arrived as described but was broken due to your fault (during improper installation or use);
- The product arrived damaged due to exceptional circumstances outside our control (e.g. package damaged by a natural disaster).
Please contact us to help you process your return and complete all the necessary steps. Do not send your purchase back to us without first contacting us and receiving feedback from us!
Feel free to reach us, and we will do our best to help you out.
Installed in Toyota RAV4 across the back seats. Perfect fit, keeps the 2 small dogs, 20 lbs each, safely contained. Bonus for us is it helps to contain loose hair from our dogs shedding (not perfect but way better than anything we tried before). Easy to install and remove on the rare occasions we need to use the extra seating. Zippers and attaching hardware are holding up well.
Get this if you’re traveling with cats!! We moved across the country and put 2 cats in this in the backseat for 12 hours. They were happy and comfortable, and it was great! It fits a travel litter box and food and water plus 2 pet beds. Definitely get this!
We had to move to a different state and wanted our two cats to be comfortable. It was a 13-hour drive, and we were able to fit a small litter box, food, and water in there, and they still had plenty of room to stand, walk, curl up together, and beg to be let out. Our boys didn't try to destroy it, so I'm not sure how durable it is to an especially angry cat. It fit perfectly in the backseat of our car; when not used for traveling, we just have it open for them to play in.
This soft sided dog cage is large, which is great for pets while traveling, or you can set it up as a play tunnel in the house. I would recommend putting your pet in it after you set it up in the car if used for travel. The material is good quality, and the finish is well done, but it’s not a rigid product, so it won’t carry weight. It works as advertised.
It installs easily, fits any car's back seat. I have even used it in the back hatch area of my Crosstrek when I needed the back seat for grandchildren. I highly recommend it if you have more than one small to medium-sized dog.
I have four chihuahuas that travel well but all want to sit in my lap when I drive. I tried other travel products that did not work. The pet travel tube worked so well it was miraculous! It stretches from side to side and ties to the seat for stability. I threw in a couple of stinky blankets, and they were right at home with no whining. Lifesaver and worth the money. My cats were fairly happy with this in the car for 14 hours. They did better than they would normally do in their individual crates. Had room for a litter box and put food and water in there as well. With the Feliway pheromone spray, they slept the whole time!
My chihuahua hates riding in the car unless he is in my lap. I have 2 dogs (the other is a jack russell). We have a 2-hour drive to camp every weekend. We used to put each dog in their own crate with a bed for the drive. I decided to try this to see if my chihuahua would have less anxiety if he was with his sister. It worked perfectly. Both dogs settled down right away. The chihuahua no longer hides when he knows we are going for a ride.
Definitely convenient and easy to clean. I feel much better knowing that my fur baby will be more comfortable in the car, but still safer in the event of an accident than he would be freely sitting.