What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Installed in Toyota RAV4 across the back seats. Perfect fit, keeps the 2 small dogs, 20 lbs each, safely contained. Bonus for us is it helps to contain loose hair from our dogs shedding (not perfect but way better than anything we tried before). Easy to install and remove on the rare occasions we need to use the extra seating. Zippers and attaching hardware are holding up well.
Get this if you’re traveling with cats!! We moved across the country and put 2 cats in this in the backseat for 12 hours. They were happy and comfortable, and it was great! It fits a travel litter box and food and water plus 2 pet beds. Definitely get this!
We had to move to a different state and wanted our two cats to be comfortable. It was a 13-hour drive, and we were able to fit a small litter box, food, and water in there, and they still had plenty of room to stand, walk, curl up together, and beg to be let out. Our boys didn't try to destroy it, so I'm not sure how durable it is to an especially angry cat. It fit perfectly in the backseat of our car; when not used for traveling, we just have it open for them to play in.
This soft sided dog cage is large, which is great for pets while traveling, or you can set it up as a play tunnel in the house. I would recommend putting your pet in it after you set it up in the car if used for travel. The material is good quality, and the finish is well done, but it’s not a rigid product, so it won’t carry weight. It works as advertised.
It installs easily, fits any car's back seat. I have even used it in the back hatch area of my Crosstrek when I needed the back seat for grandchildren. I highly recommend it if you have more than one small to medium-sized dog.
I have four chihuahuas that travel well but all want to sit in my lap when I drive. I tried other travel products that did not work. The pet travel tube worked so well it was miraculous! It stretches from side to side and ties to the seat for stability. I threw in a couple of stinky blankets, and they were right at home with no whining. Lifesaver and worth the money. My cats were fairly happy with this in the car for 14 hours. They did better than they would normally do in their individual crates. Had room for a litter box and put food and water in there as well. With the Feliway pheromone spray, they slept the whole time!
My chihuahua hates riding in the car unless he is in my lap. I have 2 dogs (the other is a jack russell). We have a 2-hour drive to camp every weekend. We used to put each dog in their own crate with a bed for the drive. I decided to try this to see if my chihuahua would have less anxiety if he was with his sister. It worked perfectly. Both dogs settled down right away. The chihuahua no longer hides when he knows we are going for a ride.
Definitely convenient and easy to clean. I feel much better knowing that my fur baby will be more comfortable in the car, but still safer in the event of an accident than he would be freely sitting.