Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
These have been most useful after grooming and quick rinse offs, not just full baths. A small dog can be dried down pretty fast, and the mitts make it feel less clinical than towel drying on a grooming table. The seamless feel matters because nothing seems to snag on curly patches or sensitive skin. They also work for wiping the dog before getting into the car after a wet hike. The absorbency is impressive for the size, though hanging them somewhere with airflow is important so they are ready again later. The no lint part is a big plus on darker coats. This is one of those pet accessories that seems extra until it becomes part of the routine.
Two mitts replaced the trunk full of wet towels after our lake day adventure! 👍
soft and surprisingly absorbent:)
The mitten style design is SO much better than a flat towel! I can dry between his toes, inside his ears and all the spots that usually stay damp. Highly recommend
After rainy walks, these mitts make cleanup way less annoying than chasing a wet dog around with a towel. The glove shape is the big difference because paws, ears, and the little spots under the chin are much easier to reach. A regular towel usually misses the pads of the feet, then muddy prints show up five minutes later. These absorb a lot of water without feeling heavy right away, which helps with a medium size dog that loves puddles. The longer cuff is also nice because sleeves are not soaked by the end. They dry pretty quickly when hung up by the back door. Anyone who deals with wet paws several times a week would probably use these more than expected.
My golden retriever HATES being toweled. With these, she just stands there purring (yes, she purrs). One pair
dried her 90% — used to need 2 towels. Game changer!!
These mitts are a nice upgrade for anyone who has a dog that tracks water through the house after every backyard break. The fit has enough stretch that different people in the family can use them comfortably. Being able to separate the toes and dry each paw pad is much easier than wrapping a towel around a squirmy dog. The material grabs moisture fast, and it does not feel scratchy on short fur. One useful surprise was how well they worked under the chest and around the neck, where dampness usually hangs around. They also take up less space than a stack of towels near the door. Simple product, but it solves a real daily problem.
bath cleanup feels waaaay less chaotic now