Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Great absorption, soft material. Takes a bit longer to dry the gloves themselves. I hang them overnight. But for the actual drying job nothing compares.
good pick for dogs that dislike rough towel rubbing. the material feels gentle so cleanup after swimming or rain is calmer and less of a battle
Bath time used to turn into a wrestling match, but this feels more like giving the dog a massage. The mitts stay on the hands well and make it easier to rub through the coat without rough scrubbing. The microfiber feels soft enough for a nervous dog, especially around the face and ears where a towel can be too much. There was no lint left behind on the coat, which was a pleasant surprise after using cheaper microfiber towels before. The pair soaked up most of the water from a thick coated dog before the blow dryer even came out. Washing them was simple, just skipped fabric softener like the instructions say. These are especially helpful for dogs that hate loud dryers.
Great little item to keep in the car for beach days and park trips. Sand, wet fur, and slobber usually turn the back seat into a mess, but these mitts help knock down the moisture before the dog jumps in. The glove design gives better control than a flat towel, especially around legs and belly fur. They are not magic, so a very large dog may still need a second pass or another towel, but they cut the drying time down a lot. The fabric feels dense and not flimsy like the cheap pet towels from big box stores. The cuff length is a smart touch because water does not run straight onto wrists. For road trips with dogs, this is the kind of thing that earns a permanent spot in the trunk.
Finally no more wet paw prints everywhere!😍😍😍
We use these after every rainy walk. Keeps the car and house clean. Bought the 2-pack so there's always a dry pair ready.
Rainy walks are SO MUCH EASIER now