⚠️ Attention! Refunds are issued only if the return is completed
according to our instructions and the item is delivered to our designated warehouse. Returns sent without prior approval or to the wrong address will not be eligible for a refund.
Please make sure to contact our support team first to receive the correct return instructions.
1. Order Cancellations
If you need to cancel your order, please contact us within 12 hours of payment.
We will do our best to accommodate your request as long as your package has not already shipped.
Once your order is dispatched, cancellations are unfortunately not possible.
Please note: all additional fees applied at checkout — including Shipping Protection, 2-Year Warranty, and Priority Fulfillment — are non-refundable under any circumstances. These services are processed immediately upon purchase and cannot be canceled or returned once your order is placed.
2. Shipping Fees
Please note that shipping fees are non-refundable, as these costs go directly
to the shipping provider. We appreciate your understanding regarding these charges.
3. Eligibility for Refunds
Timeframe. You are welcome to request a refund or exchange
within 30 days of receiving your order.
Possible Refund Situations:
- If your package was never delivered due to a verified shipping error.
- If your product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
When We Cannot Offer Refunds:
- If tracking information shows that your package was delivered.
- If your package didn’t arrive because of factors within your control (for example, providing an incorrect address).
- If delays or damage are due to circumstances beyond our control (such as customs issues or natural disasters).
4. Exchanges
If you prefer an exchange rather than a refund, we are happy to help. Please let us know
within the same 30-day period, and we will work with you to find the best solution.
5. Returning Products
If you are not fully satisfied with your purchase for personal reasons (e.g., you’re not happy with
the color or size), you can return it for an exchange or refund.
You will be responsible for the return shipping costs. We kindly ask you to take proper care of your items. If the product has been damaged due to misuse or
improper handling, we may not be able to accept a return.
Important Note: We encourage you to get in touch with us
before
shipping anything back. This way, we can provide detailed instructions and prevent any delays.
6. How to Request a Refund or Exchange
1. Contact Us First: Please do not send the item back without first reaching out to us and receiving confirmation.
Use our Contact Us form (or email us at
support@owleys.com) and include any photo/video evidence if you’re reporting a
damaged or incorrect product.
2. Approval & Shipping: Once your return or exchange request is approved, you’ll be asked to ship the product back to our warehouse at: 15392 Cobalt St., Sylmar, 91342 CA. Please note that we do not provide return shipping labels.
3. Provide Tracking: After shipping the product, please share the tracking number with us so we can monitor the return’s progress.
4. Refund or Replacement: Once we receive the package, we will either process your refund or ship out a replacement, depending on your request. Please allow up to 7 business days for us to process a refund or dispatch a replacement after the item arrives at our warehouse.
If you have any additional questions or concerns, please don’t hesitate to reach out. We’re here to help!
