What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Bought one for my sister and she’s obsessed. Her toy poodle rides in it everywhere, from coffee runs to long walks. Light, cute, and surprisingly strong for its size!
This dog sling bag completely changed how I take my little guy on errands. The strap feels padded and doesn’t dig into the shoulder, even on longer walks. I love that it’s reversible!!! The storage pocket fits my phone and a few treats. He stays snug and calm while I’m out shopping or walking downtown. Easy to clean, easy to wear. Can’t ask for more
Used this dog sling bag during a hiking trip, and it exceeded expectations. Even on uneven terrain, it stayed steady and comfortable. The wide strap distributes weight well, and the inner lining feels nice and soft. My dog was able to peek out and enjoy the scenery the whole time. Loved the small pocket for essentials like my phone and trail snacks. It’s lightweight but feels dependable 😍
Perfect for hands-free walks around town, super practical!
great for city use and quick errands, but I wish it was larger.... yes it is comfortable to wear and keeps my small dog close and calm but the size is not enough for me
What a lifesaver for city living! Carrying my pup through crowded markets or subways is so much easier now. The dog carrier sling bag keeps him close and calm, and the adjustable strap helps find the right fit. The fabric feels thick but breathable, and I appreciate the double-stitching for security. It also looks stylish and people keep asking where it’s from. Totally worth the price tag for the quality and design.
Picked this up for my mom and her senior Yorkie, now she won’t leave home without it. The little dog sits quietly in the carrier, and Mom says it helps him feel safe when crowds are loud. The reversible sides are a smart touch, and it looks great with her outfits. She loves that the pocket keeps her phone and dog treats handy. After two months of daily use, it still looks brand new. Couldn’t have asked for a better everyday bag
my little girl enjoys being carried!