What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Does the job, but would’ve liked a flat lid to make it more spacious. It’s convenient and well-made though, and helps keep things clean in the Rivian’s back compartment. Setup took seconds, and it hasn’t toppled once. If you're looking for a solid storage solution to keep tools and cleaning supplies, this will do the trick
It’s become the permanent setup in my Rivian trunk. Hauls everything from kid stuff to camping supplies without ever tipping over.
Was looking for a trunk organizer for Rivian that could handle weekend adventures and grocery runs. This one actually does both. The material feels durable and easy to wipe clean — which came in clutch after a spill. The straps secure it firmly in place. Recommend it for anyone balancing work stuff, pet gear, and the usual family chaos. 👍
Great addition to the Rivian. Got tired of everything rolling around in the trunk and this completely fixed that. Been using it mostly for reusable shopping bags and a toolkit, and it hasn’t budged an inch. The hexagon pattern looks sleek too. One of those small upgrades that makes a big difference in everyday use.
A simple way to keep groceries upright and tools from rattling around. Makes everyday errands feel a lot less chaotic.
Very well made
Keeps all the camping and fishing gear in place, even on bumpy gravel roads. Space is generous, and the lid helps keep dust and debris out, which is especially useful when parking under trees. Impressed with how snugly it fits into the trunk space — not too bulky, but definitely roomy. Worth it for Rivian drivers who love outdoor adventures.
Decent trunk organizer for Rivian owners, but wish the bottom had more small pockets. It holds shape well and the modular dividers make sense for groceries and car stuff. Helps keep the cargo area way neater, especially when driving with kids... Folds flat, which is a bonus when needing extra room. Could be improved with a few more pockets on the sides