What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fantastic fit and really sturdy. I use it for tools and work gear, and it holds up great under weight and rough conditions.
Finally, no more rattling bottles or runaway chargers!! The divider system makes it easy to customize storage, and the size fits beautifully in the Rivian trunk without wasting space. After a muddy bike ride or a beach day, we toss our wet gear in without worry. Cleaning it is straightforward too — a quick wipe and it looks new. Great for anyone who uses their EV for more than just city drives.
Built tough but looks clean — fits right into the Rivian vibe. Great for storing emergency supplies and jumper cables.
Impressed with how secure everything stays, even on forest roads and steep inclines. This Rivian trunk organizer handled heavy tools and supplies on a recent trail maintenance day without flinching. The side handles make it easy to lift even when full. It’s not flashy, but it’s exactly what you want for keeping things dialed in the back. Good investment for anyone who actually uses their trunk to its full potential
Keeps everything in place LOVE it!
Took this on a 10-day road trip across Colorado and Utah. Everything stayed in place the entire time, even with tons of stop-and-go and bumpy terrain. The removable dividers were a smart touch — great for separating tools from food or charging cables. It’s the kind of trunk organizer Rivian owners will appreciate for its structure and durability. Feels like it was made with the R1S interior in mind. No rattling, no shifting, just clean storage.
Love how easy it is to fold flat when not in use. Great for spontaneous road trips or even just weekend shopping.
Super quick to pop open and start using. Feels like it was made specifically for Rivian drivers who stay organized