Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Just what you need for summer! I have the black version and got this to add a little freshness! Didn’t regret! The quality is amazing as always, thanks Owleys!
This seat cover for back seat of car is the best I’ve ever used. The material is top-notch and waterproof, which is essential with two young kids. It fits perfectly and doesn’t move around, thanks to the anti-slip backing. The hexagonal pattern gives it a modern look. Cleaning is quick and easy. I’m so happy I found this!
Great product! Keeps my seats clean and looks really nice too. A must-have for parents! The hexagonal pattern is a stylish bonus.
Just what I needed! Protects the seats and adds a stylish touch to the car interior!
A must-have for white/black interiors! The white color ensures it complements the car's aesthetic while protecting against dirt.
I love how this seat cover for back seat of car matches my car’s interior. It stays in place and protects against my kids' messes. The sleek design adds elegance to the seats.
Absolutely love this! Keeps my car clean and looks great! The cover is easy to install and stays in place.
Perfect for my light-colored seats, this cover keeps them spotless and looks great too.