Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Waited a week and a half for my order, but the seat cover itself is excellent.
The ‘Hexy’ seat covers in car from Owleys are lifesavers for parents! Kids’ spills and messes are unavoidable, but these protectors fit perfectly and cover the back seats. The stylish hexagon pattern adds a nice touch to my car’s interior. Easy to clean, highly recommend to parents! 😍
I bought these seat covers for my husband's car, and he loves them. Installation was simple, and the anti-slip rubber keeps them secure. The waterproof fabric has already prevented several spills. It’s fantastic that they are made from vegan and recyclable materials. The covers don’t transfer color to our light seats. An excellent product that fulfills its promises.
Super easy to install and clean. Perfect for my kids.
As a delivery driver, I transport various items, and these seat covers in car have been excellent. The sturdy multi-layer design withstands wear and tear, and the anti-slip base keeps them secure. The eco-friendly materials are a great feature. They are easy to clean and haven't stained my car’s upholstery. Highly recommend for those needing reliable and durable seat covers.
These protective mats are great for guarding against wear and tear, crumbs, and spills. They can be a bit slippery in hot weather, but overall, they are useful.
Great quality and looks beautiful in the car! Premium accessories worth the price.
These seat covers in car have been indispensable for my ride-sharing business. The durable construction handles heavy use well, and the waterproof fabric protects against spills. They clean easily with a damp cloth and fit perfectly without leaving marks. The vegan and recyclable materials are a fantastic bonus. Highly recommended!