Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
High quality and easy to maintain. Couldn't ask for more 🥰
These seat covers in car exceeded my expectations! Made from high-quality materials, they are durable and waterproof, perfect for families with young children. Installation is straightforward, and they stay securely in place. The universal fit works well in both our sedan and SUV. I definitely recommend this product!
Keeps my car seats spotless and looks great!
Solid quality but didn't fit exactly as I wanted.
I bought these for my new car, and they’ve been fantastic. They fit well and don’t move around. Easy to clean and look great.
Great product! Protects my car seats from my kids’ messes and dog hair. Installation was easy!!
I use these seat covers in my car for work. Tough, durable, and easy to clean. No more worries about dirty tools ruining my seats. I wish there were more color options, though.
Nice protector mats, perfect fit for Chevrolet Tahoe. Pleasant leather touch, no loose threads, and anti-slip inner coating. Worth the money.