Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
1. Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address).
2. Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. But please note that you will be responsible for the return shipping costs.
We also kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
Fit seats of the 2019 Nissan X-trail III well. Easy installation and cleaning (even with felt-tip pen stains from my daughter). Very happy.
Bought this mat to protect my seat from child seat dents. Previously used blankets, but this works perfectly! Non-slip layer keeps it in place. Very satisfied with Owleys.
Great seat protectors! They don’t slip, the material is dense and elastic. Package arrived in 2 days. Cute packaging, perfect for a gift. As advertised!
Love them!! Perfect look and fit!
Saw it in a Facebook ad and ordered one, then a second after a week. Beautiful brown color and high quality! Fits great in brown/beige/white interiors. Love and recommend!
Great seat mats of excellent quality. Fit our car perfectly. The design is nice, and they look good in our brown cabin. Better than cheap covers from Amazon! Fast shipping too.
The protector fits perfectly on the Hyundai Creta. Excellent fabric, even lines, and no loose threads. Happy with the purchase.
We bought two Car Seat Protector Mats – Hexy to protect our new car’s leather seats from car seats and our busy sons. They match well, were easy to install, and keep our car clean. Will purchase more from Owleys.