What countries are you delivering to?
We offer worldwide shipping. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order after I’ve placed it?
If you need to cancel your order, please contact us within 12 hours of payment. We will do our best to accommodate your request as long as your package has not been shipped. Once your order is dispatched, cancellations are unfortunately not possible.
Can I exchange a product instead of returning it for a refund?
Absolutely. If you prefer an exchange rather than a refund, we are happy to help. Please let us know within the same 30-day period, and we will work with you to find the best solution.
Are shipping fees refundable?
Shipping fees are non-refundable, as these costs go directly to the shipping provider. We appreciate your understanding regarding these charges.
Is there a processing fee for orders?
Yes, all orders include a 10% non-refundable processing fee. This fee helps cover administrative and transactional costs associated with handling your order.
Is there a restocking fee for returns?
For all product returns, there is a 10% restocking fee. This fee helps cover the costs of processing, handling, and restocking items.
Am I eligible for a refund?
You are welcome to request a refund or exchange within 30 days of receiving your order. Here are possible refund situations:
- - Your package was never delivered due to a verified shipping error.
- - The product arrived but is significantly different from what was described, you may qualify for a full or partial refund depending on the situation.
Please note that if the product is delivered according to the tracking of the shipping company, we cannot issue a refund. In this case, try contacting the shipping company.
Refunds are not available under the following circumstances:
- - Your order did not arrive due to factors within your control (e.g. providing an incorrect shipping address);
- - Your order did not arrive due to exceptional circumstances outside our control (e.g. customs issues or natural disasters).
How do I return a product if I’m not fully satisfied?
If you are unhappy with your purchase for personal reasons (e.g., you’re not satisfied with the color or size), you can return it for an exchange or refund. Please note:
- - You will be responsible for the return shipping costs.
- - A 10% restocking fee will apply, which will be deducted from your refund.
- - We kindly ask that you take proper care of your items. If the product has been damaged due to misuse or improper handling, we may not be able to accept a return.
How do I request a refund or exchange?
Please contact us to help you process your return or exchange process. Do not send the item back without reaching out to us and receiving confirmation!
Use our Contact Us form (or email us at support@owleys.com) and include any photo/video evidence if you are reporting a damaged or incorrect product. Feel free to reach out. We’re here to help!
My sister’s constantly borrowing my truck to haul stuff for her gardening business. Figured if I got her this cover, she’d at least keep the bed clean! She likes it, though she did say it took her a bit longer to install than she expected. But hey, now my truck stays cleaner, so it's a win for me too.
My neighbor has the same Silverado as me, and he’s always bragging about his tonneau cover. So, I finally caved and bought one. Gotta admit, it is pretty convenient. Not sure I’m as obsessed as he is, but it definitely keeps my stuff dry and looks pretty sharp. Okay, maybe I get it now.
Was a little hesitant at first, but wow, this tonneau cover is great! Took me maybe 20 minutes to install by myself. Drove through a downpour the other day, and everything in the bed stayed bone dry. Can't beat that!
Installation? A piece of cake! Seriously, I was done in like 15 minutes. And the cover looks great on my truck! It's already saved my gear from getting soaked in a thunderstorm. Worth every penny!
This cover is the real deal. No more flapping in the wind like my old one did. This one is tight, secure, and looks amazing. Plus, that LED light is a lifesaver!
Okay, so I'm not the handiest guy, but even I managed to install this thing! Instructions were clear, and it looks fantastic. Feels really durable too. Definitely worth the money. 😊
This was a gift for my best friend who’s obsessed with his Silverado. He’s a bit of a gear snob, so I was nervous. He did complain a little about the LED light being “unnecessary,” but admitted the cover itself is solid and fits perfectly. Guess I’ll take that as a win!
My brother-in-law is a contractor, and his truck bed is basically his mobile office. This cover was a birthday gift for him. He’s pretty picky about his tools, so when he told me this was “the best damn cover he’s ever owned,” I knew it was a winner.